Careers

Assistant Service Manager

Location: Griffith  NSW

Hours: 8am to 5pm Monday - Friday

Reports to: Service Manager

Remuneration: Retainer

Position Summary:

This is a hands-on role in our busy Service Department. Reporting directly to the Service Manager, you'll be responsible for assisting with the overall productivity of the team to ensure that all work is completed to the high standards that we aim for.

Benefits

·       Monday – Friday work week.

·       Competitive Base Salary + Commission.

·       Friendly and supportive management team.

·       A strong tight-knit service team.

 We believe in encouraging the success of our employees. You'll receive:

·       Significant development and training opportunities through our dealer brands.

·       A competitive remuneration package.

·       Opportunities for career development.

·       A position in a prominent and successful team.

 Key responsibilities:

·       Providing the best possible service to customers, while maintaining an efficient and profitable operation. This includes achieving a high level of customer satisfaction, by meeting customer agreed criteria in quality (fix it right first time) costs and completion time.

·       Building and maintaining positive customer and employee relationships.

·       Operating at optimum capacity with good measures to ensure cost control.

·       Assist in obtaining service profit objectives.

·       Assist in Organising, directing service advisors.

·       Ensure the service process is being closely monitored and controlled.

·       On every occasion ensure that all interactions by the dealership are of the highest standard, both internally and externally.

·       Responsible for the implementation of company procedures & WHS functions for workshop operations.

·       Responsible for motivation of workshop staff, guiding and fostering a good team environment and to foster good internal relationship between the Service Department and other departments within the company.

·       Lead by example, build a team spirit amongst workshop staff, motivate staff for positive outcomes in quality service, develop a positive Dealer image.

·       Organising workshop environment & equipment to maintain a high standard of working conditions.

Skills and experience

·       Evidence of a high personal motivation and interpersonal skills.

·       Have proven leadership experience from a dealership service environment.

·       Have a high-level knowledge of service department processes, policies and procedures.

·       Demonstrate excellent customer service with well-developed communication skills both verbal and written.

·       Demonstrate experience in Service Department KPIs with great time management skills.

·       Experience with Titan operating system is desirable.

·       Current Drivers Licence.

·       Acceptable typing and computing skills for data entry relevant to workshop operations.

·       Recognised automotive education and/or automotive industry qualifications.

 If this role interests you and you meet the above requirements, please forward your resume to  stuart@lanhams.au or drop your resume into our Griffith Showroom.

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Full Time Service Advisor

Location: Griffith  NSW

Hours: 8am to 5pm Monday - Friday

Reports to: Service Manager

Remuneration: Retainer

POSITION SUMMARY:

Be a part of our award-winning, multi brand dealership where you will become part of a team that has been a success story for more than 80 years. Since 1937, our company has helped thousands of clients make the best most informed motoring choice.

A great opportunity is available to become part of our team and be provided with ongoing development to enhance your career.  Lanhams Motor Group are an employer who believes in rewarding the hard work of their employees, so you will be given a competitive remuneration package, career advancement opportunities and support from your fellow team members.

DUTIES INCLUDE:

-Ensure the Service Department contributes to providing top level customer service and follow up

-Ensuring high quality of service work

-Develop new business opportunities

-Promote the dealers service departments capabilities and strengths

-Determine customers’ needs and communicate these to the service shop to fix it right the first time and deliver the vehicle on time

-Achieve targeted service appointment rate

-Identify potential marketing opportunities

-Promote dealer service benefits to potential customers

-Increase customer market share

-Increase service and parts sales

-Utilize the Service Appointment system to maximize the facility and manpower capacity

-Provide clear cost estimates of work to be done

-Monitor the work progress and keep customers informed of changes to cost and or completion times.

-Ability to create clear precise customer invoices

-Take all necessary actions to resolve customer complaints in the shortest possible time

-Conduct customer service follow up

-Carry out all tasks required according to standard work procedures

-Ensure all manufacturer’s warranty policies are adhered to

CRITERIA:

To be successful in this role, applicants will:

- Strong customer service, time management, decision making, organisational skills

- Excellent communication skills – both written & verbal

- A problem solving ‘can-do’ attitude

- Is motivated by client satisfaction

-Good computer knowledge is necessary

-Be able to build a great rapport and relationships with customers

-Ability to work in a team environment

-Professional presentation

-Accuracy to attention to detail

-Be self-motivated to achieve personal training objectives

-Hold a current Full NSW driver’s license

-Be able to drive a manual vehicle

-Strong mechanical knowledge and previous experience in similar role

-Passion for the automotive industry

If this role interests you and you meet the above requirements, please forward your resume to  stuart@lanhams.au or drop your resume into our Griffith Showroom.

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Full Time New & Used Sales Person

Will consider a traineeship

Location: 1 position available in Griffth and 1 position available in Leeton.

Hours: 8am to 5pm Monday - Friday (1 hour lunchbreak) Some Saturdays required

Reports to: General Manager

Remuneration: Retainer & Commission

Be apart of our award-winning, multi brand dealership where you’ll become part of a team that has been a success story for more than 85 years. We’ve earned a reputation for providing first class, award-winning customer service and a great opportunity has become available to join our team.

POSITION SUMMARY:

Lanhams Motor Group is looking for a New Car / Used car Salesperson to join our existing team.

The right applicant will be selling from our range of Ford, Hyundai, LDV new vehicle brands plus our entire used vehicle stock giving the successful applicant enormous opportunity.

DUTIES INCLUDE:

-Provide top level customer service and follow up

-Develop new business opportunities

-Build on and seek opportunities from existing customers

-Achieving sales targets

CRITERIA:

To be successful in this role, applicants will:

-Be a passionate and motivated individual that has a passion for sales, willingness to learn, a can-do attitude.

-Possess excellent customer service & communication skills, with a strong focus on customer satisfaction and needs

-Be able to build a great rapport and relationships with customers

-Sales experience is desired, however full training will be provided as well as enrolling you into Ford Guild training programs. 

-Ability to work in a team environment

-Passion for the automotive industry

-Good computer and time management skills

-Professional presentation

-Accuracy to attention to detail

-Hold a current FULL NSW drivers license

-Be able to drive a manual vehicle

-Basic mechanical knowledge would be preferred

If this role interests you and you meet the above requirements, please forward your resume to  stuart@lanhams.au or drop your resume into our Griffith Showroom.